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Generally we have good feedback from our customers on our Census Customer Support service but we are open to ideas on any improvements that could be made for 2011 user support. For example, some users have said that they would have liked to have been offered a census training course to explain the range of 2001 statistical outputs and metadata and how to locate and access these. Although we are at an early stage in our thinking about 2011 Census output products and services and delivery systems, we would be interested to know if there will be any demand for this kind of service for 2011 output and if so what kind of training would be most likely to meet user needs? On-line training or a course delivered “face to face” to a small group of users? Or perhaps regional day seminars delivered to larger groups? And, or course, the fundamental question of whether there would there be a willingness on the part of organisations to pay for the delivery of training courses?
Please let us know your thoughts about training needs and census user support in general.
